The Fundamental Futurist

Making it Real with Machine Learning

I recently wrote a post on the reality of Digital Transformation on LinkedIn. While the response was great, one of the important pieces of feedback was to make it a bit more real using a business use case. Another was to go further into details, specifically regarding applying machine learning in real world. As a result, I am writing this post describing a classic business use case that I encounter in customer service scenarios with many of our clients. Read more…